Refund and Cancellation Policy
At Trans Cargo India Packers and Movers, we understand that circumstances may change, and you may need to cancel or request a refund for our services. Please take a moment to review our Refund and Cancellation Policy to understand the terms and conditions governing cancellations and refunds.
1. Cancellation Policy:
1.1 Cancellation by the Customer:
– You have the right to cancel your booking with Trans Cargo India Packers and Movers.
– Cancellation requests must be made in writing, either via email or through our customer support hotline.
– The cancellation charges, if applicable, will depend on the timing of your cancellation:
– Cancellation within 24 hours of booking: You may be eligible for a full refund.
– Cancellation after 24 hours of booking but before the scheduled service: A cancellation fee may apply, which will be communicated to you at the time of cancellation.
– Cancellation on the day of service or failure to be available for service: No refund will be provided.
1.2 Cancellation by Trans Cargo India Packers and Movers:
– We reserve the right to cancel your booking under certain circumstances, including but not limited to:
– Inadequate or inaccurate information provided during booking.
– Unsafe or inaccessible pickup or delivery locations.
– Violation of our terms and conditions.
– In such cases, you will be notified of the cancellation, and any applicable refund will be processed as per our refund policy.
2. Refund Policy:
2.1 Eligibility for Refunds:
– Refunds are subject to the cancellation policy mentioned above.
– If you are eligible for a refund, it will be processed within a reasonable timeframe.
2.2 Refund Processing:
– Refunds will be processed using the original payment method you used during booking.
– Processing times may vary based on your payment provider and financial institution.
2.3 Non-Refundable Items:
– Some fees and charges, such as booking fees or additional service charges, may be non-refundable.
3. Contact Us:
If you have any questions, or concerns, or wish to initiate a cancellation or refund request, please contact us through one of the following methods:
Customer Support Email: email@example.com
Customer Support Hotline: +91-8095500495
Our team is here to assist you and ensure a smooth process for cancellations and refunds. We value your business and strive to provide exceptional customer service.
Thank you for choosing Trans Cargo India Packers and Movers for your moving and transportation needs.